01
Know your business.
Agents answer from your published policies and help articles.
Support that takes
it from here.
Answer questions. Resolve issues. Bring in your team when needed.
Inbox
Purchase & access
Paid, but no access
MTMaya Thompson
My payment went through, but my account still says I don’t have access. Order #1048.
Policy checked · Business action verified
Alex M.Support agent
I found your payment and restored access to your account. I’ve checked that your subscription is now active. Refresh the page and you should be all set.
Verified & resolvedObserve or take over
From question to resolution.
02
Do the permitted work.
Connect your business tools. Set which actions agents can take.
03
Close the loop.
Verify the result. Escalate when a person needs to step in.
Your brand, everywhere.
- Your widget
Your logo, icon, and colors.
- Your workspace
The same identity for your team.
- Your domain
Choose a subdomain or connect your own.
support.yourcompany.com
morrowBusiness workspace
Ink
Policy exception
The customer requested a cancellation exception.
Relevant policy attached Conversation included Prior steps recorded
Human takeover pauses agent replies and actions.
Your team handles the exceptions.
Set escalation rules.
Tune escalation from policy-focused to white-glove.
Route to your team.
Route issues to available people with the context intact.
Review the evidence.
Review policy references, actions, usage, and results.
Get started
- 1
Make it your workspace.
Accept your invitation, add your team, and bring in your brand.
- 2
Add your knowledge.
Import or write your policies, then publish. Connect the tools you need.
- 3
Test a conversation.
Ask policy questions and test actions in your customer preview.
Questions
Explore the product guideDoes a person need to watch the inbox?
No. Agents handle ordinary support automatically. Your team can observe or accept an escalation.
How does an agent know what our business allows?
Publish your policies and authorize specific business actions. Agents reference those policies; backend permissions enforce the limits.
Can we bring our existing help center?
Yes. Add an Intercom or Gleap help-center link, choose your articles, and import. Review and publish them before agents use them.
What happens when a customer needs a person?
The conversation goes to your team with its context. Accepting the handoff pauses agent replies and actions. You control the escalation settings.
Can we use our own branding and domain?
Yes. Add your logo, icon, and colors, then choose a workspace subdomain or verified custom domain. The widget embeds on your website.
How does the 14-day trial work?
The pilot is invitation-based. Activate your 14 days in Setup when ready. A usage allowance applies; there is no automatic charge.
Does this connect to every business system already?
Connections are set up and tested during onboarding. The current test-business connector demonstrates the flow; live systems need their own integration.